Creating Jira Tickets
PlexTrac can be integrated with Jira and allow information about findings to be sent to Jira. Visit the Jira Cloud integrations page for information on setting up Jira.
Step 1: Navigate to the Findings tab of a report.
Step 2: Click the three dots under the "Actions" column of the finding to update.
Step 3: Click Link Jira Ticket.
Step 4: Select the Jira project and issue to associate finding with. Click Create ticket.
Step 5: The Jira ticket is now listed under "Linked Ticket".
Clicking the linked ticket value will open Jira. If mapped by the Admin, the finding date reported value will appear in Jira as a value for "Start Date".
If set up for two-way data flow in integration mapping, updating the start date in Jira will update PlexTrac that next time synchronization occurs.
Step 1: Navigate to the Findings tab of a report.
Step 2: Click Status under the "Actions" column of the finding being used to create a Jira ticket.
Step 3: Click Create Jira Ticket & Link.
Step 4: Select the Jira project and issue to link with. Click Create ticket.
Ticket in Jira is created and the ticket number is listed under "Linked Ticket" on the Findings tab.
Step 1: Navigate to the Findings tab of a report.
Step 2: Click the three dots under the "Actions" column of the finding currently linked to a Jira ticket.
Step 3: Click Unlink Jira ticket.
Step 3: A modal appears confirming action. Click Ok.
Step 1: Navigate to the Findings tab of a report.
Step 2: Select the desired finding(s) by clicking the check box of the finding row.
Step 3: Hover over the "Actions" button to bring up the pulldown menu and click Create Jira Tickets.
Step 4: Select the Jira project and issue type that the finding(s) should be assigned to. Click Create ticket.
Step 5: A message will confirm that ticket(s) were created, and the linked ticket number is now displayed for the finding on the page.
Clicking the linked ticket number value will take you directly to Jira for viewing.
Last modified 2mo ago