Trends & SLAs
The Trends & SLAs tab displays how a security program is meeting goals from an SLA perspective and provides trending data about findings in a security program. It allows configuration of SLAs based on certain criteria and see visual data to determine if that criteria is being met.
The Trends and SLAs tab contains three containers:
- Mean Time to Close by Severity
- Trend of Findings Opened vs. Closed
- Service-Level Agreements (SLAs): every SLA that exist in the tenant
Admins are able to setup SLAs either through the Admin Dashboard (Tenant Settings>Service-Level Agreements) or by clicking SLA Settings on this page.
If no SLAs are enabled, a message will appear on the page:
Click Configure SLAs or SLA Settings to enable an SLA. Either link will send a user with admin permissions to the Admin Dashboard to set up an SLA.
A bar at the top of the page tracks selected query parameters so that this information is always viewable and context is provided for a data set.
As the query parameters change, the query bar is updated dynamically.
This tab has many facets that can be expanded or collapsed and used to further filter the data set:
- Client(s) (values selected shown in query bar)
- Client Tags (values selected shown in query bar)
- Date range (values selected shown in query bar)
- Finding Severity (values selected shown in query bar)
- Finding Tags (values selected shown in query bar)
- Report Tags (values selected shown in query bar)
This container shows the mean time to close findings by severity on a monthly basis over the specified time range for findings matching the filter criteria.
This graph shows MTTR averages on findings that have been closed. Findings that have not been closed do not appear.
This is a bar graph showing the Monthly Trend Chart of Open vs. Closed Findings over the date period specified in the filter for findings that match the given filter criteria.
A trending blue line shows the total number of open findings. A green bar identifies the number of closed findings, while a red bar identifies the number of opened findings.
To make the graph easier to view, days with zero findings opened or closed are hidden.
This container contains all enabled SLAs. Each SLA graph shows the current status of findings that are within SLA, nearing SLA, or exceeding SLA, as well as the mean time to close for findings the SLA covers on a monthly basis, for findings that match the given filter criteria.
Clicking on one of the boxes found under "CURRENT SNAPSHOT" will bring up all the findings that fall under that section of the SLA, which allows for further editing of a finding.