Deployment and Maintenance Policy

PlexTrac has region-specific deployment and maintenance windows to accommodate international growth and ensure minimal disruption to the global customer base. This approach offers several key benefits:

  • Targeted updates: PlexTrac can roll out updates during off-peak hours for each geographic area.

  • Reduced downtime: Ensures users experience system improvements outside their primary working hours.

  • Improved responsiveness: Allows PlexTrac to be more agile in addressing region-specific needs or issues.

  • Better resource allocation: Provides more targeted support and monitoring, ensuring smoother updates.

Deployment Regions and Timeframes

The start date for each deployment is listed in the Release Notes. The process begins in North America, followed by Australia/Eastern Asia and Europe/Western Asia the following day.

RegionDeployment Timeframe (MDT)Deployment Timeframe (UTC)Local Timeframe
  1. North America

21:00 - 00:00

03:00 - 06:00

23:00 - 02:00 (NYC)

  1. Australia/Eastern Asia

09:00 - 12:00 (following day)

15:00 - 18:00 (following day)

01:00 - 04:00 (SYD)

  1. Europe/Western Asia

14:00 - 17:00 (following day)

20:00 - 23:00 (following day)

21:00 - 00:00 (LON)

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