Creating Jira Tickets

PlexTrac can be integrated with Jira and allow information about findings to be sent to Jira. Visit the Jira Cloud integrations page for details on setting up Jira.

Linking a Finding to a Jira ticket

Step 1: Navigate to the Findings tab of a report.

Step 2: Click the three dots under the "Actions" column of the finding to update.

Step 3: Click Link Jira Ticket.

Step 4: Select the Jira project and issue to associate the finding with. Click Create ticket.

Step 5: The Jira ticket is now listed under "Linked Ticket."

Clicking the linked ticket value will open Jira. If mapped by the Admin, the finding date reported value will appear in Jira as a value for "Start Date."

If set up for two-way data flow in integration mapping, updating the start date in Jira will update PlexTrac the next time synchronization occurs.

Creating a Jira Ticket

Step 1: Navigate to the Findings tab of a report.

Step 2: Click Status under the "Actions" column of the finding used to create a Jira ticket.

Step 3: Click Create Jira Ticket & Link.

Step 4: Select the Jira project and issue to link with. Click Create ticket.

A ticket in Jira is created, and the ticket number is listed under "Linked Ticket" on the Findings tab.

Unlinking a Jira Ticket

Step 1: Navigate to the Findings tab of a report.

Step 2: Click the three dots under the "Actions" column of the finding linked to a Jira ticket.

Step 3: Click Unlink Jira ticket.

Step 3: A modal appears, confirming the action. Click Ok.

Bulk Creating Jira Tickets

Step 1: Navigate to the Findings tab of a report.

Step 2: Select the desired finding(s) by clicking the check box of the finding row.

Step 3: Hover over the "Actions" button to bring up the pulldown menu and click Create Jira Tickets.

Step 4: Select the Jira project and issue type to which the finding(s) should be assigned. Click Create ticket.

Step 5: A message will confirm that ticket(s) were created, and the linked ticket number will now be displayed for finding on the page.

Clicking the linked ticket value will take you directly to Jira for viewing.