# Creating Jira Tickets

PlexTrac can be integrated with Jira and allow information about findings to be sent to Jira. Visit the [Jira Cloud integrations page](/plextrac-documentation/product-documentation-1/account-management/account-admin/integrations-and-webhooks/integrations-api/jira.md#setting-up-a-jira-integration) for details on setting up Jira. 

{% hint style="info" %}
The PlexTrac to Jira integration supports field content only. Rich text formatting (e.g., bold, italics, bullet points) is not preserved when syncing data to Jira.
{% endhint %}

## Linking a Finding to a Jira ticket

<mark style="background-color:yellow;">Step 1:</mark> Navigate to the **Findings** tab of a report.

<div align="left"><figure><img src="/files/h4WMsBdYOxirKWN5upp3" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 2:</mark> Click the three dots under the "Actions" column of the finding to update.

<div align="left"><figure><img src="/files/EH5ph0HuIcN3RAOtjuLg" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 3:</mark> Click **Link Jira Ticket**.

<div align="left"><figure><img src="/files/q4P1P2dwejjyJF5NH1Vp" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 4:</mark> Select the Jira project and issue to associate the finding with. Click **Create ticket**.

<div align="left"><figure><img src="/files/tPqFsSRkjZ8ZPUo3sZ6C" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 5:</mark> The Jira ticket is now listed under "Linked Ticket."

<div align="left"><figure><img src="/files/5VLaGjaA9L9RHRk0W8uU" alt=""><figcaption></figcaption></figure></div>

Clicking the linked ticket value will open Jira. If mapped by the Admin, the finding date reported value will appear in Jira as a value for "Start Date."&#x20;

<div align="left"><figure><img src="/files/MxkTZZRoKSI9mhhYTYIt" alt=""><figcaption></figcaption></figure></div>

If set up for two-way data flow in integration mapping, updating the start date in Jira will update PlexTrac the next time synchronization occurs.

## Creating a Jira Ticket

<mark style="background-color:yellow;">Step 1:</mark> Navigate to the **Findings** tab of a report.

<div align="left"><figure><img src="/files/N5mih0vG3mTC3cua7lQP" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 2:</mark> Click **Status** under the "Actions" column of the finding used to create a Jira ticket.

<div align="left"><figure><img src="/files/h2CSrYnLzMeZSTo1pWWw" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 3:</mark> Click **Create Jira Ticket & Link.**

<div align="left"><figure><img src="/files/pIix7VmpEgRFPyh3Oh4Z" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 4:</mark> Select the Jira project and issue to link with. Click **Create ticket**.&#x20;

<div align="left"><figure><img src="/files/CdlaKJso54K2E5SoVVc3" alt=""><figcaption></figcaption></figure></div>

A ticket in Jira is created, and the ticket number is listed under "Linked Ticket" on the **Findings** tab.

<div align="left"><figure><img src="/files/gTkYdfqASQdOa4xygOit" alt=""><figcaption></figcaption></figure></div>

## Unlinking a Jira Ticket

<mark style="background-color:yellow;">Step 1:</mark> Navigate to the **Findings** tab of a report.

<div align="left"><figure><img src="/files/N5mih0vG3mTC3cua7lQP" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 2:</mark> Click the three dots under the "Actions" column of the finding linked to a Jira ticket.

<div align="left"><figure><img src="/files/h2CSrYnLzMeZSTo1pWWw" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 3:</mark> Click **Unlink Jira ticket.**

<div align="left"><figure><img src="/files/CV1iX8XYpwvaqgkyBgYc" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 3:</mark> A modal appears, confirming the action. Click **Ok**.

<div align="left"><figure><img src="/files/PqUpbVdSHfgoUthAQ3xT" alt=""><figcaption></figcaption></figure></div>

## Bulk Creating Jira Tickets

<mark style="background-color:yellow;">Step 1:</mark> Navigate to the **Findings** tab of a report.

<div align="left"><figure><img src="/files/D2nWmkWY8VAbkehoJtt7" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 2:</mark> Select the desired finding(s) by clicking the check box of the finding row.

<div align="left"><figure><img src="/files/3RO2neVGh2u9nzMfkOGe" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 3:</mark> Hover over the "Actions" button to bring up the pulldown menu and click **Create Jira Tickets**.

<div align="left"><figure><img src="/files/qXSBa3wH0cxVCLuOhGie" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 4:</mark> Select the Jira project and issue type to which the finding(s) should be assigned. Click **Create ticket**.

<div align="left"><figure><img src="/files/Vz1XvVuFbjHNV0uT3zHe" alt=""><figcaption></figcaption></figure></div>

<mark style="background-color:yellow;">Step 5:</mark> A message will confirm that ticket(s) were created, and the linked ticket number will now be displayed for finding on the page.&#x20;

<div align="left"><figure><img src="/files/S2LWrZfk4vNmiNcAt5gG" alt=""><figcaption></figcaption></figure></div>

Clicking the linked ticket value will take you directly to Jira for viewing.&#x20;


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